Frequently Asked Questions
Everything you need to know about your luxury fragrance journey.
Are your fragrances 100% authentic?
Yes, every fragrance sold at Venba Fragrance is guaranteed to be 100% authentic. We source our products exclusively from authorized distributors and reputable partners to ensure you receive genuine luxury goods.
How long does shipping take?
Orders are typically processed within 1-2 business days. Domestic shipping within the United States usually takes 3-5 business days, depending on the carrier and your location.
What is your return policy?
We offer a 14-day return policy for unopened and unused items in their original cellophane packaging. Due to the nature of beauty products, we cannot accept returns on fragrances that have been sprayed or opened.
Do you ship internationally?
Currently, we primarily ship within the United States. Please check our shipping policy page for the most up-to-date information regarding international shipping availability and customs fees.
How should I store my fragrances to ensure longevity?
To preserve the integrity of your perfume, store the bottle in a cool, dark place away from direct sunlight and extreme temperature fluctuations, such as a closet or drawer.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, and modern digital wallets like Apple Pay and Google Pay for a secure checkout experience.