Returns & Exchanges
At Venba Fragrance, we strive to ensure your complete satisfaction with every luxury scent. If you are not entirely pleased with your purchase, we offer a 14-day return window for items in their original, unopened packaging.
Initiate Your Request
Contact our customer concierge team within 14 days of delivery to request a Return Merchandise Authorization (RMA) number.
Secure the Fragrance
Carefully pack the item in its original brand box and cellophane wrap to ensure the bottle remains protected during transit.
Ship the Package
Affix the provided shipping label and drop off the package at any authorized carrier location, keeping a copy of your tracking number.
Quality Inspection and Refund
Once our specialists verify the seal is intact, we will process your refund to the original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing